Terms & Conditions

For purposes of these Terms:

“Account” means the account created by a User on the Kopa Platform.

“App” means the Kopa Xclusive mobile application.

“Credit Facility” means any credit, deferred payment, BNPL, advance or other facility made available to an eligible User through Kopa or a participating financial institution or credit provider.

“Merchant” means an approved business, vendor or service provider participating in the Kopa ecosystem.

“User” means any person who accesses or uses Kopa.

“Credit Provider” means Kopa where legally permitted, or an appropriately licensed financial institution or other authorized provider supplying a Credit Facility through or in connection with Kopa.

“Payment Provider” means an authorized payment service provider, bank, processor, switch, acquiring institution or other payment partner used by Kopa.

“Services” means all services made available through Kopa from time to time.

“Personal Data” has the meaning assigned to it under applicable Nigerian data-protection law.

“Transaction” means any payment, purchase, credit request, repayment, airtime/data purchase, merchant transaction, refund or other activity carried out through the Platform.

You may use Kopa only where:

1. you meet the applicable minimum age requirement;
2. you have legal capacity to enter into a binding agreement;
3. you provide accurate and complete information;
4. you successfully complete applicable identity, KYC, fraud, credit or verification procedures;
5. you comply with applicable laws and regulations; and
6. you satisfy any additional eligibility criteria applicable to a particular service.

Kopa may impose additional eligibility requirements for specific products.

Eligibility for the Kopa Platform does not automatically constitute approval for credit.

You must provide accurate, current and complete information when creating an Account.

You are responsible for:

• protecting your login credentials;
• maintaining the confidentiality of authentication information;
• preventing unauthorized access to your device and Account;
• immediately reporting suspected unauthorized access; and
• ensuring information supplied to Kopa remains accurate.

You must not:

• create an Account using another person's identity;
• provide false information;
• impersonate another person;
• create multiple accounts for fraudulent purposes;
• sell, transfer or lend your Account; or
• permit another person to use your Account in a manner that violates these Terms.

Kopa may suspend or restrict an Account where reasonably necessary to protect the User, Kopa, a Merchant, a financial partner or the integrity of the Platform.

Kopa may conduct identity verification, customer due diligence, fraud screening, credit assessment and other verification procedures.

Depending on the service requested, Kopa or its authorized partners may require information including:

• full name;
• telephone number;
• email address;
• date of birth;
• government-issued identification;
• BVN and/or NIN where legally applicable;
• bank account information;
• employment or income information;
• transaction information;
• device and security information; and
• other information reasonably necessary for the relevant service.

Kopa will process Personal Data in accordance with its Privacy Policy and applicable data-protection laws.

Kopa will not request access to information that it is prohibited from collecting under applicable law or platform policies.

Kopa may provide or facilitate access to services including:

• merchant purchases;
• Buy Now, Pay Later services;
• credit facilities;
• airtime and data purchases;
• bill or service payments;
• merchant offers;
• repayment services;
• financial education;
• employment or entrepreneurship-related services; and
• other services introduced from time to time.

Some Services may be provided by third-party regulated institutions.

Where a third party is the actual financial service provider, the applicable provider's terms will also apply.

Where Kopa facilitates access to credit, the User will receive specific credit terms before accepting the relevant facility.

The applicable credit disclosure shall state, where relevant:

• principal amount;
• total amount payable;
• interest or service charges;
• applicable fees;
• repayment date(s);
• repayment frequency;
• applicable penalties or default charges;
• consequences of late repayment;
• cancellation or withdrawal rights where applicable; and
• applicable dispute and complaint procedures.

No credit facility is approved merely because a User has registered with Kopa.

Each Credit Facility is subject to eligibility, affordability, risk and verification requirements.

Kopa and/or an authorized Credit Provider may use information supplied by the User, transaction information, permitted credit information and other legally obtained information to determine eligibility and credit limits.

Credit decisions may include:

• approval;
• rejection;
• reduced credit limit;
• increased credit limit;
• temporary suspension;
• repayment restructuring; or
• other risk-based decisions.

Kopa does not guarantee approval of any credit application.

Where legally required, Users may request information concerning applicable decision-making and complaint procedures.

Before completing a transaction involving a fee, Kopa will provide the User with the applicable charge or pricing information.

No material fee should be hidden from the User.

Applicable charges may include:

• transaction fees;
• merchant/service fees where applicable;
• credit-related charges;
• subscription charges;
• late-payment charges where legally permitted;
• third-party provider charges; and
• other disclosed charges.

The total cost applicable to a credit transaction shall be disclosed before acceptance.

Where a User receives a Credit Facility, the User agrees to repay the amount due according to the applicable Credit Agreement.

Repayment may be made through approved payment channels.

Where the User has provided a valid direct debit mandate, repayment may be initiated in accordance with the applicable mandate, payment-system rules and the Credit Agreement.

A User should not assume that cancellation of the Kopa App or deletion of an Account cancels an outstanding financial obligation.

Where applicable, a User may authorize repayment through direct debit.

The direct debit authorization shall be separately presented to the User and shall specify the relevant authorization, account/payment information, applicable limits or conditions, revocation process and other required information.

Kopa will not represent a direct debit mandate as unlimited authority to withdraw funds beyond the authority granted and applicable law.

Users may purchase goods or services from participating Merchants.

Kopa may authenticate a transaction using mechanisms including:

• PIN;
• OTP;
• barcode;
• QR code;
• transaction reference;
• device authentication; or
• other approved security mechanisms.

A User must not disclose authentication credentials to a Merchant or any other unauthorized person.

Merchant settlement may occur according to the Merchant Agreement and applicable payment-provider arrangements.

Settlement timing may vary depending on:

• transaction verification;
• fraud checks;
• payment-provider processing;
• reconciliation;
• refunds;
• chargebacks;
• weekends or public holidays;
• system outages; or
• other legitimate operational circumstances.

A transaction appearing as approved within the App does not necessarily mean that final settlement to the Merchant has occurred.

Where Kopa provides airtime or data services:

1. the User must verify the recipient telephone number before confirmation;
2. Kopa is not responsible for losses caused by an incorrect number supplied by the User, subject to applicable consumer-protection requirements;
3. transactions may be subject to telecom-network availability;
4. failed transactions will be handled according to the applicable transaction and refund procedure; and
5. Kopa may rely on authorized telecommunications or payment partners to process the transaction.

Where a transaction is debited but the service is not successfully delivered, Kopa will investigate the transaction and process any applicable reversal or refund in accordance with its refund and dispute procedures.

A User may request a refund or report an unsuccessful transaction through Kopa's designated complaint channels.

Refunds may be subject to:

• the nature of the transaction;
• Merchant policies;
• payment-provider rules;
• telecom-provider rules;
• fraud investigations;
• applicable law; and
• whether the transaction has already been settled.

Kopa will not unreasonably delay a valid refund or reversal.

Users must promptly notify Kopa of:

• unauthorized transactions;
• duplicate transactions;
• incorrect charges;
• failed transactions;
• suspected fraud;
• compromised credentials; or
• other transaction errors.

Kopa may investigate reported transactions and may request reasonable information necessary to resolve the matter.

Users must not use Kopa to:

• commit fraud;
• launder money;
• finance unlawful activities;
• impersonate another person;
• manipulate transactions;
• create fake transactions;
• exploit technical vulnerabilities;
• bypass security controls;
• submit false documents;
• abuse promotional offers;
• manipulate merchants;
• interfere with Platform operations;
• reverse-engineer the Platform unlawfully; or
• conduct any activity prohibited by Nigerian or applicable international law.

Kopa may suspend transactions, freeze or restrict access where reasonably necessary to investigate suspected fraud, subject to applicable law and regulatory requirements.

Kopa's collection and processing of Personal Data is governed by its Privacy Policy.

Kopa shall process Personal Data in accordance with applicable Nigerian data-protection legislation and applicable regulatory requirements.

Where a third-party provider processes Personal Data on behalf of or in connection with Kopa, appropriate contractual and technical controls shall apply.

Users may exercise applicable data-protection rights through the channels identified in the Privacy Policy.

Kopa may integrate with third parties including:

• banks;
• payment service providers;
• credit-information providers;
• telecommunications providers;
• identity-verification providers;
• merchants;
• technology providers;
• cloud providers; and
• other regulated or commercial partners.

Third-party services may be subject to separate terms and privacy notices.

Kopa will disclose material third-party relationships where required by law or applicable regulatory/platform rules.

Kopa will use reasonable efforts to maintain availability of its Platform.

However, availability may be affected by:

• telecommunications failures;
• payment-network failures;
• bank outages;
• third-party service failures;
• maintenance;
• cybersecurity incidents;
• force majeure;
• regulatory intervention; or
• other circumstances beyond Kopa's reasonable control.

Kopa shall maintain reasonable technical and organizational measures designed to protect its systems and information.

Users must maintain reasonable security practices, including:

• keeping passwords and PINs confidential;
• using secure devices;
• not sharing OTPs;
• reporting suspicious activity; and
• maintaining control over registered telephone numbers and email accounts.

Users may submit complaints through Kopa's designated customer-support channels.

Kopa will maintain a complaint-management process designed to provide:

• acknowledgement;
• investigation;
• communication;
• resolution;
• escalation; and
• recordkeeping.

Where a regulated financial institution is responsible for the relevant service, complaints may also be escalated through the applicable institution's regulatory complaint process.

Kopa may suspend or terminate an Account where:

• the User breaches these Terms;
• fraud is suspected;
• the User provides false information;
• the User creates a security risk;
• required verification cannot be completed;
• continued access is prohibited by law;
• a regulatory authority requires action; or
• continued access presents a material risk to Kopa, Users or partners.

Suspension or termination does not automatically extinguish outstanding financial obligations.

The Kopa name, trademarks, software, interface, content, designs, databases and other intellectual property belong to Kopa or its licensors unless otherwise stated.

Users receive a limited, non-exclusive, non-transferable right to use the Platform for its intended lawful purpose.

To the maximum extent permitted by applicable law, Kopa shall not be liable for losses caused solely by circumstances outside its reasonable control, including failures of third-party networks or services.

Nothing in these Terms shall exclude or limit liability that cannot lawfully be excluded or limited.

Nothing in these Terms removes statutory consumer rights available to a User.

To the extent permitted by law, a User may be responsible for losses reasonably incurred by Kopa as a direct result of the User's fraud, deliberate misuse of the Platform or material breach of these Terms.

This clause shall not operate to remove statutory consumer rights.

Kopa may update these Terms from time to time.

Where a change materially affects Users, Kopa shall provide appropriate notice through the Platform or other reasonable communication channels.

Continued use of the Platform after the effective date of an update may constitute acceptance where legally permissible.

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

Nothing in these Terms prevents a consumer from exercising rights or remedies available under applicable Nigerian law.

Kopa encourages Users to first submit disputes through its internal complaints process.

Where a dispute cannot be resolved through internal procedures, the parties may pursue applicable mediation, arbitration, regulatory escalation or court proceedings as permitted by applicable law.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain effective to the extent permitted by law.

These Terms, together with applicable product-specific terms, Privacy Policy, Credit Agreement, Direct Debit Mandate and other incorporated policies, constitute the applicable agreement between Kopa and the User.

Where a product-specific agreement conflicts with these Terms, the product-specific agreement shall govern that particular transaction to the extent of the conflict.

Buba Rumbus Tech & Investment Co. Ltd.

No. 3 Kachia Road, Barnawa, Kaduna State, Nigeria.

Email: legal@kopaxclusive.com

Customer Support: support@kopaxclusive.com

Website: https://kopaxclusive.com.ng

For legal, regulatory or privacy matters, use the designated contact details provided on the Kopa Platform.

Last Updated: 2 October 2026